Terms of Service

1. Acceptance of Terms

By accessing, registering for, or using the Qantara Distribution Platform (“the Platform”), operated by Qantara Distribution Ltd (BRN C25228995), a company incorporated under the laws of the Republic of Mauritius, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service (“Terms”). If you are entering into these Terms on behalf of a business entity, you represent that you have the authority to bind that entity. If you do not agree to these Terms, you must not access or use the Platform.

We may update these Terms from time to time by publishing the revised version on the Platform. Continued use after such changes constitutes acceptance of the updated Terms. Material changes will be notified to you via the Platform or by e-mail at least 30 days before they take effect.

2. Definitions

• “Platform” means the Qantara web application, APIs, mobile interfaces, and all associated services.
• “Tenant” means a business entity (supplier, distributor, or wholesaler) that subscribes to the Platform.
• “Member” means any individual granted access to a Tenant’s account, including administrators, managers, salespersons, warehouse staff, and viewers.
• “Buyer” means a retailer, shop, or business client who places orders through the Platform.
• “Content” means any data, text, images, documents, or information uploaded to or generated within the Platform.
• “Subscription” means the paid service plan under which a Tenant accesses the Platform.

3. Description of Service

The Platform provides a multi-tenant, cloud-based business-to-business (B2B) distribution management system. Core capabilities include:

• Client and contact management with GPS-enabled delivery addresses
• Product catalogue management with multi-currency price lists
• Quotation creation, order processing, and lifecycle tracking
• Invoicing, payment recording, credit note management, and ageing reports
• Stock and inventory management with movement tracking
• Delivery logistics, route planning, and proof-of-delivery capture
• Analytics dashboards and data export
• WhatsApp-based authentication and transactional notifications

The Platform is designed for use in Mauritius and may be extended to other jurisdictions. Service availability is subject to reasonable maintenance windows, which will be communicated in advance where practicable.

4. Account Registration and Security

4.1 Registration. To use the Platform, a Tenant must register by providing accurate business information, including company name, business registration number, and a designated administrator. Individual Members are invited by a Tenant administrator and authenticated via WhatsApp one-time password (OTP) sent to their registered phone number.

4.2 Accuracy of Information. You warrant that all information provided during registration and throughout your use of the Platform is accurate, current, and complete. You must promptly update your details if they change.

4.3 Account Security. You are responsible for safeguarding access to your account. Each Member account is personal and non-transferable. You must not share your credentials or OTP codes with any third party. You must notify us immediately at security@qantara.mu if you suspect any unauthorised access to your account.

4.4 Administrator Responsibility. Tenant administrators are responsible for managing Member access within their organisation, including assigning appropriate roles, deactivating departed employees, and ensuring Members comply with these Terms.

5. Subscription and Fees

5.1 Pricing. The Platform operates on a subscription basis. Fees, billing frequency, and included features are set out in the subscription plan selected by the Tenant at the time of registration or as subsequently agreed in writing.

5.2 Payment. All fees are quoted and payable in Mauritian Rupees (MUR) unless otherwise agreed. Invoices are due within the payment terms specified in the subscription agreement.

5.3 VAT. All fees are exclusive of Value Added Tax (VAT) at the prevailing rate set by the Mauritius Revenue Authority. VAT will be applied where required by law.

5.4 Late Payment. Overdue amounts may attract interest at the rate of 1% per month or the maximum rate permitted by Mauritian law, whichever is lower. We reserve the right to suspend access to the Platform if payment remains outstanding for more than 30 days after the due date.

5.5 Refunds. Subscription fees are non-refundable except where required by applicable law or as expressly provided in a separate written agreement.

6. Acceptable Use

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable law or regulation
• Attempt to gain unauthorised access to other Tenants’ data or accounts
• Circumvent, disable, or interfere with the Platform’s security features, including tenant isolation controls
• Upload malicious software, viruses, or any code designed to disrupt the Platform
• Use automated tools (bots, scrapers, crawlers) to access the Platform without prior written consent
• Resell, sublicence, or redistribute access to the Platform without authorisation
• Transmit misleading, fraudulent, or defamatory content
• Interfere with or degrade the Platform’s performance or availability for other users

Violation of this section may result in immediate suspension or termination of your access without prior notice.

7. Data Ownership and Content

7.1 Your Data. You retain all ownership rights in the data and Content you upload to or create within the Platform (“Your Data”). By using the Platform, you grant us a limited, non-exclusive licence to process, store, and display Your Data solely for the purpose of providing the Platform services.

7.2 Data Portability. You may export Your Data at any time using the Platform’s built-in export features. Upon termination of your Subscription, we will make Your Data available for export for a period of 90 days, after which it may be permanently deleted.

7.3 Anonymised Data. We may use anonymised, aggregated data derived from Platform usage for statistical analysis, service improvement, and benchmarking. Such data will not identify any individual user or Tenant.

8. Intellectual Property

All intellectual property rights in the Platform, including but not limited to the software, user interface, design, graphics, logos, trademarks, documentation, and underlying technology, are and remain the exclusive property of Qantara Distribution Ltd or its licensors. These Terms do not grant you any right, title, or interest in the Platform beyond the limited right to use it in accordance with these Terms.

The Qantara name, logo, and related marks are registered trademarks of Qantara Distribution Ltd. You may not use these marks without prior written consent.

9. Data Protection

We process personal data in accordance with the Mauritius Data Protection Act 2017 (Act No. 20 of 2017) and, where applicable to data subjects in the European Economic Area, the General Data Protection Regulation (EU) 2016/679 (GDPR). Our Privacy Policy, which forms part of these Terms, provides full details on how we collect, use, store, and protect personal data.

Each Tenant acts as a data controller for the personal data of its own clients, contacts, and buyers. Qantara Distribution Ltd acts as a data processor on behalf of the Tenant for such data. A Data Processing Agreement is available upon request.

10. Disclaimer of Warranties

10.1 THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY THE LAWS OF MAURITIUS, Qantara Distribution Ltd EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

10.2 We do not warrant that: (a) the Platform will meet your specific requirements or expectations; (b) the Platform will be uninterrupted, timely, secure, or error-free; (c) the results obtained from the use of the Platform will be accurate or reliable; or (d) any defects in the Platform will be corrected within any particular timeframe.

10.3 No advice or information, whether oral or written, obtained from Qantara Distribution Ltd or through the Platform shall create any warranty not expressly stated in these Terms.

10.4 You acknowledge that the Platform is a business tool and does not guarantee any particular business outcome, revenue, or result. All business decisions made using data or features of the Platform are your sole responsibility.

11. Third-Party Services

11.1 The Platform integrates with or relies upon third-party services, including but not limited to WhatsApp (Meta Platforms, Inc.) for authentication and messaging, cloud infrastructure providers, and payment processors (when applicable).

11.2 Qantara Distribution Ltd is not responsible for the availability, accuracy, or reliability of any third-party service. Downtime, errors, or data processing by third-party services are governed by those providers’ own terms and policies.

11.3 Your use of third-party services through the Platform may be subject to additional terms and conditions imposed by those providers. It is your responsibility to review and comply with such terms.

12. Confidentiality

12.1 Definition. “Confidential Information” means any non-public information disclosed by one party to the other in connection with the Platform, including business data, client lists, pricing, financial information, technical specifications, and trade secrets.

12.2 Obligations. Each party agrees to: (a) maintain the confidentiality of the other party’s Confidential Information using at least the same degree of care it uses for its own confidential information (and no less than reasonable care); (b) not disclose Confidential Information to any third party except as permitted under these Terms; and (c) use Confidential Information solely for the purposes of these Terms.

12.3 Exceptions. Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party without restriction; (c) is independently developed by the receiving party; or (d) is required to be disclosed by law, regulation, or court order, provided that the disclosing party is given reasonable prior notice where permitted.

12.4 Duration. Confidentiality obligations survive termination of these Terms for a period of three (3) years.

13. Service Availability and Support

13.1 Uptime. We endeavour to maintain Platform availability of at least 99.5% measured monthly, excluding scheduled maintenance. We do not guarantee uninterrupted or error-free operation.

13.2 Maintenance. Scheduled maintenance will be carried out during off-peak hours (typically 22:00–06:00 MUT) and communicated at least 48 hours in advance. Emergency maintenance to address security or stability issues may be carried out without prior notice.

13.3 Support. Technical support is available via e-mail at support@qantara.mu during business hours (Monday to Friday, 08:30–17:00 MUT, excluding public holidays in Mauritius).

14. Limitation of Liability

14.1 To the maximum extent permitted by the laws of Mauritius, Qantara Distribution Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business, or business interruption, arising out of or in connection with your use of or inability to use the Platform.

14.2 Our total aggregate liability under these Terms shall not exceed the total fees paid by the Tenant to Qantara Distribution Ltd in the twelve (12) months immediately preceding the event giving rise to the claim.

14.3 Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under Mauritian law.

15. Indemnification

You agree to indemnify, defend, and hold harmless Qantara Distribution Ltd, its directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Platform; (b) your breach of these Terms; (c) your violation of any applicable law or regulation; or (d) any Content you upload to the Platform.

16. Termination

16.1 By You. You may terminate your Subscription at any time by providing 30 days’ written notice to Qantara Distribution Ltd. Fees already paid for the current billing period are non-refundable.

16.2 By Us. We may suspend or terminate your access immediately if you breach these Terms, fail to pay fees when due, or if we are required to do so by law. We may also terminate the service with 90 days’ written notice for any reason.

16.3 Effect of Termination. Upon termination, your right to access the Platform ceases. We will retain Your Data for 90 days to allow export, after which it may be permanently deleted. Provisions that by their nature should survive termination (including Sections 7, 8, 9, 10, 12, 14, 15, 17, 18, and 20) shall survive.

17. Dispute Resolution

17.1 Negotiation. The parties shall first attempt to resolve any dispute arising under these Terms through good-faith negotiation within 30 days of written notice of the dispute.

17.2 Mediation. If negotiation fails, either party may refer the dispute to mediation administered by the Mauritius International Arbitration Centre (MIAC) before commencing legal proceedings.

17.3 Jurisdiction. If mediation is unsuccessful, the dispute shall be submitted to the exclusive jurisdiction of the courts of the Republic of Mauritius.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Mauritius, without regard to conflict-of-law principles.

19. Notices

19.1 All formal notices under these Terms (including notices of termination, breach, or dispute) must be in writing and delivered by: (a) e-mail to the address registered with the account (for notices to you) or to legal@qantara.mu (for notices to us); or (b) registered post to the party’s registered business address.

19.2 Notices sent by e-mail are deemed received on the next business day after sending. Notices sent by registered post are deemed received five (5) business days after posting.

19.3 Routine Platform notifications (maintenance alerts, feature updates, non-material policy changes) may be delivered via the Platform interface or WhatsApp and do not require formal written notice.

20. Compliance with Law

20.1 You represent and warrant that your use of the Platform complies with all applicable laws and regulations of the Republic of Mauritius, including but not limited to the Companies Act 2001, the Income Tax Act, the Value Added Tax Act 1998, the Prevention of Corruption Act 2002, the Financial Intelligence and Anti-Money Laundering Act 2002 (FIAMLA), and the Data Protection Act 2017.

20.2 You shall not use the Platform to facilitate, support, or conceal any act of bribery, corruption, money laundering, tax evasion, or fraud. Qantara Distribution Ltd reserves the right to immediately suspend your access and report suspected illegal activity to the relevant Mauritian authorities.

20.3 You are solely responsible for ensuring that your business operations conducted through the Platform comply with all applicable licensing, permitting, and regulatory requirements.

21. General Provisions

21.1 Entire Agreement. These Terms, together with the Privacy Policy and any applicable Subscription agreement, constitute the entire agreement between you and Qantara Distribution Ltd regarding the Platform.

21.2 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

21.3 Waiver. No failure or delay by Qantara Distribution Ltd in exercising any right under these Terms shall constitute a waiver of that right.

21.4 Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of assets.

21.5 Force Majeure. Qantara Distribution Ltd shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including natural disasters, power outages, internet disruptions, government actions, or pandemics.

21.6 Language. These Terms are drafted in English. In the event of a conflict between the English version and any translation, the English version shall prevail.

22. Contact

For questions about these Terms, please contact: